U-Self Serve is a platform for organizations to deploy Conversation Assistants on their Interactive Voice Response (IVR) channel to deflect incoming customer service calls from high-cost contact center touch points to U-Self Serve. Uniphore’s Conversational Assistant provides a premium customer self-service experience through an intuitive web/voice interface.
Artificial Intelligence (AI), Natural Language Understanding (NLU) and Omni-channel support.
Engage customers via chat, voice or speech bots to efficiently resolve queries (call deflection).
Train Intents and extract meaning in real time.
Deploy Virtual Assistant in an IVR channel in a specific language.
Understand user input with NLU.
Question user to obtain values relevant to the Intent.
Conversation logging to capture all key conversation parameters.
Hand off the call to a Live Agent via the Contact Center software solution when needed.
Deflect routine transactions from high-cost channels with increased self-service automation.
Decrease customer effort with personalized, conversational self-service across IVR, web and mobile channels.
Improve customer experience with reduced IVR wait time.
Increase sales with personalized recommendations and proactive messaging across all channels.
Track the customer journey across channels to deliver an improved experience and help to reduce lost revenue opportunities.